How to Create or Change Outgoing Voicemail Messages
Objective
To create or change outgoing voicemail messages for individual extensions or for a Ring Group (multiple extensions).
Applies To
• Voicemail
• Extensions
• Ring Groups
Procedure
Individual Extensions
Note: Your voicemail cannot be configured in the settings of 8x8’s Work for Mobile. You may use the
app to call in to your voicemail from your extension, then change your settings using the audio menu as
described below.
1. Access the voicemail system:
◦ From your own extension: Dial 555 and enter your voicemail password, followed by the # key.
◦ From another extension in your system: Dial 500, enter your extension number, then enter
your voicemail password, followed by the # key.
2. Press the * key to enter the Main Menu. Note: If you have no saved voicemail messages, you should enter the
Main Menu automatically. You can skip this step.
3. From the Main Menu, do any of the following and follow the subsequent audio prompts:
◦ Press 2 to change your greeting. Options include using just your first and last name; setting distinct internal
(on-network) and external (off-network) greetings, and changing greetings to be used at certain times or
occasions.
◦ Press 3 to change user preference options. Options include: change voicemail password; call waiting
preferences; busy handling; ring no answer handling; Internet outage routing; and email notification
preferences.
◦ Press 4 to establish or change call forwarding rules. Options include: listen to, set, change, or cancel call
forwarding rules.
◦ Press 5 to set a specific greeting for business hours, after business hours, lunchtime, meeting, weekend,
and vacation.
◦ Press 6 to enable or disable “announcement only” mode (e.g., your vacation greeting).
◦ Press 9 to exit voicemail.
To configure your voicemail's other settings, click here.
Ring Groups
**Note: Ring Group voicemail cannot be configured in the settings of 8x8’s Work for Mobile You may use
the app to call in to your voicemail from your extension, then change your settings using the audio
menu as described below.
1. Dial 500, enter the Ring Group extension number, then enter the Ring Group voicemail password,
followed by the # key.
2. Press the * key to enter the Main Menu. Note: If you have no saved voicemail messages, you should enter the
Main Menu automatically. You can skip this step.
3. From the Main Menu, do any of the following and follow the subsequent audio prompts:
◦ Press 2 to change your greeting. Options include using just your first and last name; setting distinct internal
(on-network) and external (off-network) greetings, and changing greetings to be used at certain times or
occasions.
◦ Press 3 to change user preference options. Options include: change voicemail password; call waiting
preferences; busy handling; ring no answer handling; Internet outage routing; and email notification
preferences.
◦ Press 4 to establish or change call forwarding rules. Options include: listen to, set, change, or cancel call
forwarding rules.
◦ Press 5 to set a specific greeting for business hours, after business hours, lunchtime, meeting, weekend,
and vacation.
◦ Press 6 to enable or disable “announcement only” mode (e.g., your vacation greeting).
◦ Press 9 to exit voicemail.
Changes can be made to voicemail settings on the phone through the voicemail options audio menu only after the initial
voicemail password has been set up in 8x8 Admin Console, Work for Desktop, and Work for Web.
Please note: there is no "default" voicemail password. If you have forgotten your password, you can
reconfigure it in Work for Desktop.